App is inconsistent and support is poor

I manage a lot of data and often need to convert PDFs to Excel. This app sometimes works very well and other times will convert a document poorly. I had one document that had five pages set up identically and the converter converted different pages three different ways. Not sure how that happens. There is a way in the app that you can add or delete lines in a table by right-clicking, but that feature is not working on my computer nor my co-worker’s. I emailed support and it has been slow and unhelpful. I received my first response at 2 am telling me to right-click my mouse despite already stating in my intial inquiry that that was what I was doing and that the function wasn’t working. Got another response, at night again, asking me to record a video of what I am doing. This is unnecessary. There is obviously a glitch somewhere where right-clicking, perhaps with Macs, isn’t working. I’m very happy when this app works, but mostly I’ve been frustrated.

Chicagohero about PDF Converter with OCR, v3.2.0